New technology tools are helping business owners grow their enterprises online without extensive technical staff. Small business owners and entrepreneurs running mid-sized businesses are the focus of one technology giant today offering an expanded tech tool package.
One of the nation’s best known companies is expanding a popular tech support service for small business. AT&T is extending the AT&T Tech Support 360(SM) first introduced last year to include more small and mid-sized firms. The service offers remote online computer support, installation assistance and PC performance tune-up 24 hours a day, seven days a week via any high speed Internet connection.
Since last fall’s launch for small businesses, the number of Tech Support 360 customers has grown quickly surpassing the 100,000-new customer milestone. The small business tech product
has scored highly in customer satisfaction, with 92 percent of new customers saying they’re “very satisfied” with the service.
“The tremendous response to Tech Support 360 is evidence that dealing with IT questions and problems can be overwhelming for small businesses, especially as many have little or no IT support staff on-site,” said Ebrahim Keshavarz, vice president of Business Development for AT&T.
Tech Support 360 provides small and mid-size business owners with remote technical support to help reduce the costs of having to bring technicians in-house, go to an off-site service location or spend time fixing problems themselves.For those small and mid-size businesses that do have IT staff, Tech Support 360 can help offload day-to-day computer support, enabling the customer’s technicians to focus on other business priorities.
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