Small business owners and entrepreneurs will soon have the opportunity to link online with the world’s largest dedicated security technology company.
McAfee is working to launch an online support community so users can interact with each other to share ideas, discuss emerging trends and help resolve problems. McAfee technicians, developers and product managers will be able to engage customers in new ways to enhance products and improve processes according to a media release.
Barry McPherson, executive vice president of worldwide support and services at McAfee, said the online community “will enable us to evolve beyond traditional phone and e-mail based services and focus more on collaboration with our customers through discussions, blogs, wikis, user groups and community polling.”
McAfee already monitors Twitter and Facebook. The online community, which will launch in the fourth quarter, will run on Jive’s social business software platform. Please follow me on Twitter to learn more about small business trends and events to give you a competitive edge in business at http://twitter.com/danitablackwood To learn more about vital technology issues impacting your enterprise; head to http://www.sbtv.com/Technology