A Virtual Waiting Room Added to Services at the APA Adoption Center

IMG_20180417_004229 (1)Some visitors first stop is to see the dogs and cats looking for homes at the APA Adoption Center. It is fun, rivaling the birthday parties, pet showers, or some of the educational classes and workshops at the center.

My first stop at the center in Brentwood, Missouri near Saint Louis is usually the wellness clinic. One of the busiest areas of the adoption center, it serves over 10,000 pets each year.

IMG_20180214_123057The wellness clinic is where veterinary staff perform health screenings, vaccinate against disease and spay or neuter each pet prior to adoption. The APA wellness clinic is open to the public offering low-cost exams and vaccinations for pets.

I’ve found it to be a great place to meet adorable animals and great pet parents while they wait to see the veterinarian or pick up medication. The clinic reception area is a favorite hunting ground in my search for interesting stories about animal adoptions and the role pets play in their daily lives. Many owners like to share what makes their pet special. No matter how hectic life gets, our pets are there for us.

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I’ve seen fewer people and pets in the APA Wellness Clinic reception and intake area. It isn’t that there are fewer pets and people visiting, they just aren’t sitting and waiting as long anymore.

Technology is helping to take the wait and crowded waiting room out of the APA Wellness Clinic. Anyone can get in a virtual line to see a veterinarian.

It is easy to join the virtual queue from home, the office, or on the run using your phone. You’ll receive text updates and notifications on forecast wait times so you and your pet can wait where you want.photo-1423666639041-f56000c27a9a

The QLess platform in use now at the APA clinic helps people around the world every day to avoid wasting time in line at license offices, hospitals, and businesses.

“We give time back to millions of people who otherwise would have to waste time standing in line,” explains Dr. Alex Bäcker, CEO of Qless.

This technology makes it simple to get in line at the APA Wellness Clinic from home, the office or even on-the-go using your phone. The text notifications allow pet parents to stay updated about estimated wait times and when they are next in line.

“With the QLess App we’re always looking for ways to incorporate technology and improve customer service. By reducing time spent in our waiting room we can better serve people and their pets,” says Kim Brown, APA Director of Operations and Vice President.

unnamedIt is easy to join the line, just send a text message “APA Clinic” to 417-720-2235. APA clinic clients will receive a text confirming your place in the queue.

Or pet owners may join the line via a computer by visiting APA website and the virtual waiting room at https://apamo.org/pet-services/virtual-waiting-room/.

The QLess notification is not an appointment time or reservation, but a way to give APA Wellness Clinic clients freedom and flexibility to wait wherever they want.DrD

The clinic’s hours are 10 a.m. – 4:30 p.m. Monday – Saturday. The APA is centrally located in Saint Louis County at 1705 South Hanley Road with easy access to interstates 64 and 40.

Learn more about the many community programs at the APA Adoption Center or how to bring home a furry friend at https://apamo.org/

 

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