Business Experts Say “Soft Skills” Are “Power Skills”
Technology is impacting all kinds of business and changing the way we work. As more business operations and jobs are changing due to automation, there is a new emphasis on capabilities for business. Creativity and communication abilities are two of the skills differentiating humans from machines. For example, automation can input data for analysis, while collaboration and communication is needed to discover how the data can best be applied to the business.
For these reasons the “soft skills” including negotiation, interviewing and business writing are taking on a new importance. Working with executives from large and middle-market businesses, Kathy Osborn, the Executive Director of the St. Louis Regional Business Council, suggested changing the term “soft skills” to “power skills.”
A majority of business decision makers agree with Osborn’s assessment of soft skills as the real power skills. Researchers discovered 77% of employers surveyed believe that soft skills are more important than hard skills. It is one of the findings in “The Rise of Soft Skills and Why They Matter Now.”
These power skills are on the rise in many industries and for many different reasons. Diverse and positive workplaces demand good communication skills, collaboration and respect.
Mobile technology and social media increases an organization’s exposure every day. Employees who deal with the public need power skills of listening, empathy and negotiation to be the best business ambassadors or risk a customer’s frustration becoming a viral assault on your brand.
What power skills matter most? Online learning platform, Udemy looked at what more than 20 million individuals are studying to come up with a top ten list.
Presentation and Public Speaking