Locally Owned and Locally Loved – My Small Business Fan Letter to a Store Making a Difference for People, Pets and a Top Zoo

Businesses spend a lot of money and effort on branding and marketing to capture the consumer’s attention. The best marketing campaigns are a reflection of what a business does for customers and how it helps them succeed. That is why I found a Good Neighbor Pharmacy network slogan “Locally Owned. Locally Loved” a perfect fit for Lindenwood Drugs.

It was a disastrous customer experience at another small business that first led me to the pharmacy on the corner of Lansdowne and Jamieson in the Saint Louis neighborhood of Lindenwood Park.

design desk display eyewear

My UPS package was shipped to a UPS store owned by a franchisee in Richmond Heights, Missouri for pick up. The UPS store staff received the insured package and then rejected it, sending it on a week-long odyssey where it was lost. I spent many hours on phone calls and sleuth work trying to find the package I needed desperately. Despite several visits to the UPS store on Clayton Road where the package was shipped for pick-up, the staff was rude and offered no help. The shipper was assured at another UPS store I could pick-it up at the Richmond Heights location to avoid porch thefts. Instead the staff at the UPS store accepted it initially only to propel it into the lost package abyss because I wasn’t a box holder. They didn’t seem interested in helping me get my package.

So what does a UPS package rejected by a UPS store have to do with a pharmacy in another neighborhood? Tom Hunt, owner of Lindenwood Drug offers a free service for people to have UPS packages delivered to his business for pick-up.

“It helps us create traffic plus it is a service to the community,” explains Hunt.

four brown gift boxes near a glass paneled door with wreath

His pharmacy serving as a UPS Access Point also helps fight crime allowing people a convenient way to avoid becoming victims of “porch pirates.” One in four Americans say they’ve experienced package theft according to a survey by Comcast.

After days of searching and tracking down an insured package UPS had classified as lost; I picked it up at Lindenwood Drug avoiding losing it again to porch theft.

While Hunt is keeping neighborhoods safer, his primary focus at Lindenwood Drug is keeping people healthy. The pharmacy is well known for personalized options including compounding service and delivery at competitive prices.

Lindenwood_pet_1452505_563791443702493_382433641_nLindenwood Drug’s healthy living services extend to animals as well. The Lindenwood Park business is one of a few pharmacies in St. Louis that will make human medications in dose strengths for animals. They make medications in flavors for dogs, cats, horses, birds, reptiles, and pocket pets where none is available in a veterinary form or human form that is palatable for pets. The pharmacy’s Facebook page is filled with gratitude from pet owners who found a specialized solution for their animals at Lindenwood Drug.

Hunt and the other pharmacists at Lindenwood Drug fill prescriptions for animals at the Saint Louis Zoo. During his decades of veterinary pharmacy experience, Hunt has learned a lot about animals like puffins are susceptible to lung infections and Asian elephants are prone to the herpes virus.

Whether person or pet, the staff at Lindenwood Drug offer personalized and professional service that extends well beyond the charming pharmacy’s walls. Tom Hunt and his staff seem to have your best interest in mind, like a good neighbor should. No wonder they are a part of the Good Neighbor Pharmacy Network and why many customers travel past other drug stores to shop at Lindenwood Drug.Lindenwood_1965648_682687301812906_5338784854066700399_o (1)

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