Locally Owned and Locally Loved – My Small Business Fan Letter to a Store Making a Difference for People, Pets and a Top Zoo

Businesses spend a lot of money and effort on branding and marketing to capture the consumer’s attention. The best marketing campaigns are a reflection of what a business does for customers and how it helps them succeed. That is why I found a Good Neighbor Pharmacy network slogan “Locally Owned. Locally Loved” a perfect fit for Lindenwood Drugs.

It was a disastrous customer experience at another small business that first led me to the pharmacy on the corner of Lansdowne and Jamieson in the Saint Louis neighborhood of Lindenwood Park.

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My UPS package was shipped to a UPS store owned by a franchisee in Richmond Heights, Missouri for pick up. The UPS store staff received the insured package and then rejected it, sending it on a week-long odyssey where it was lost. I spent many hours on phone calls and sleuth work trying to find the package I needed desperately. Despite several visits to the UPS store on Clayton Road where the package was shipped for pick-up, the staff was rude and offered no help. The shipper was assured at another UPS store I could pick-it up at the Richmond Heights location to avoid porch thefts. Instead the staff at the UPS store accepted it initially only to propel it into the lost package abyss because I wasn’t a box holder. They didn’t seem interested in helping me get my package.

So what does a UPS package rejected by a UPS store have to do with a pharmacy in another neighborhood? Tom Hunt, owner of Lindenwood Drug offers a free service for people to have UPS packages delivered to his business for pick-up.

“It helps us create traffic plus it is a service to the community,” explains Hunt.

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His pharmacy serving as a UPS Access Point also helps fight crime allowing people a convenient way to avoid becoming victims of “porch pirates.” One in four Americans say they’ve experienced package theft according to a survey by Comcast.

After days of searching and tracking down an insured package UPS had classified as lost; I picked it up at Lindenwood Drug avoiding losing it again to porch theft.

While Hunt is keeping neighborhoods safer, his primary focus at Lindenwood Drug is keeping people healthy. The pharmacy is well known for personalized options including compounding service and delivery at competitive prices.

Lindenwood_pet_1452505_563791443702493_382433641_nLindenwood Drug’s healthy living services extend to animals as well. The Lindenwood Park business is one of a few pharmacies in St. Louis that will make human medications in dose strengths for animals. They make medications in flavors for dogs, cats, horses, birds, reptiles, and pocket pets where none is available in a veterinary form or human form that is palatable for pets. The pharmacy’s Facebook page is filled with gratitude from pet owners who found a specialized solution for their animals at Lindenwood Drug.

Hunt and the other pharmacists at Lindenwood Drug fill prescriptions for animals at the Saint Louis Zoo. During his decades of veterinary pharmacy experience, Hunt has learned a lot about animals like puffins are susceptible to lung infections and Asian elephants are prone to the herpes virus.

Whether person or pet, the staff at Lindenwood Drug offer personalized and professional service that extends well beyond the charming pharmacy’s walls. Tom Hunt and his staff seem to have your best interest in mind, like a good neighbor should. No wonder they are a part of the Good Neighbor Pharmacy Network and why many customers travel past other drug stores to shop at Lindenwood Drug.Lindenwood_1965648_682687301812906_5338784854066700399_o (1)

A Lifetime of Love With The Special Bonds Between People and Pets

Healthy Pets Are Part of Happier, Healthier Families

cropped-img_20180205_011823-1.jpgCompanionship may be the first thing that comes to mind when you think of a pet. Life with an animal can boost wellness and health too. There is considerable evidence animals can reduce heart rate, blood pressure and cholesterol and regularly interacting with animals can reduce anxiety and promote calmness. It isn’t just cats, dogs and rabbits offering heart healthy benefits of lowering blood pressure and cholesterol levels; researchers discovered viewing fish tanks led to noticeable reductions in heart rate and blood pressure too.

Pets are also social connectors for owners acting as a conversation starter. Multiple studies reveal just being in the presence of a pet increases the frequency of social interactions, especially with strangers.ffurriest

Personally I’ve found my pets often provide comic relief from life’s daily stresses. It is the reason animal videos are a top category of viral content every year.

A video captures some of the wonderful things about companion animals in our lives. It is produced by the American Veterinary Medical Association, the organizer of National Pet Week®. The video and observation celebrates the special bonds between pets and people.

To celebrate the 35th anniversary of National Pet Week®, the American Veterinary Medical Association spotlights things every pet owner should consider to ensure that their pet lives the longest, healthiest life possible. Learn more at http://petweek.org

The Centers for Disease Control also emphasizes keeping pets healthy keeps people healthy too. Visit  https://www.cdc.gov/healthypets/ for resources.pup_kiss_StockSnap_HMOI9OUX4J

National Pet Week® is observed the first full week in May. Created in 1981 by the American Veterinary Medical Association, National Pet Week® is dedicated to celebrating America’s more than 200 million pets that enrich our lives each and every day and encourage responsible pet care every day of the year.

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Doggie Dining Spots in Saint Louis

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The weather is warm and it can be fun to take your furry friend along when dining out. Many restaurants with outdoor seating are dog-friendly.

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Chow ready to chow down!

This is a sampling of Saint Louis area dining spots to mix and mingle with the canine crowd.  This list is not comprehensive and you may want to call ahead to double-check your dining choice’s pet-friendliness.

Failoni’s in Dogtown welcomes dogs with treats on Tuesdays and Wednesdays on their large patio.

Anthonino’s on The Hill welcomes dogs with water bowls on their side patio.

The Boat House in Forest Park is a favorite for dog owners who enjoy lakeside outdoor dining.

The Forest Park Café also welcomes canine companions for outdoor dining.

Carl’s Delicatessen has outdoor pet friendly dining options.

Katie’s Pizza + Pasta has an outdoor patio where canine companions are welcome

Wild Flower Restaurant invites well behaved dogs and their owners to try their cuisine.

Park Avenue Coffee has dog friendly dining options.

Tamm Avenue Grill is a popular destination for pet families.

Pi Pizzeria welcomes dog dining where outdoor patios are available.

Most Starbucks with outdoor tables allow well behaved canine companions.

Many Panera Bread locations with patio facilities welcome doggie diners.

Piccadilly at Manhattan welcomes canine customers on their outdoor patio.

Cardwell’s at the Plaza has outdoor pet friendly dining options.

Kaldi’s Coffeehouse has dog friendly outdoor dining areas.

Biggie’s welcomes well behaved canine companions on their patio.

Many of these restaurants also offer special dog menus or special events for pet owners. Check the business social media pages to stay up on the latest canine cuisine news. 12006127_1199688976712863_1172305024498875031_n

Most Dogs Do Not Like Hugs Plus Other Communication and Bite Prevention Facts

Dogs are known as man’s best friend for a reason. They are great companions, emotional support, working dogs and much more. They deserve a kiss, hug and a pat on the head right?  Wrong. Most dogs don’t like hugs, kisses, or pats on the head according to animal behaviorists. There are some 70 million great dogs and any dog can bite.

Every year, almost 5 million people are bitten by dogs and most of those bitten are children. Strange dogs are not the most common offenders, 77% of bites come from a family or friend’s dog!

Preventing dog bites is everyone’s responsibility. Simple measures can be very effective. Being aware of the risk and active supervision is important. For example, a calm and gentle dog surprised or startled can react uncharacteristically if a toddler crawls up and kisses a sleeping dog. 10440678_796489223779881_6550008399635534847_nIt is obvious a child poking or pulling a dog tail or ear could provoke a bite. Animal behaviorists find dogs guarding resources including food, toys, or even its owner is the cause for most bites.

Many animal organizations and adoption centers offer fun classes on safe interaction with animals to prevent bites. For example, in Saint Louis the APA Adoption Center (Animal Protective Association of Missouri) offers a variety of classes for kids and adults. You can learn the ways dogs and cats communicate, the proper way to approach a dog and what to do if approached by a stray animal.

11025160_807130716029148_5874756013793407181_nYou can attend a class at the APA Adoption Center or instructors and trained pets can come to you. To check out some of the programs and classes available to all age groups check out the APA website or follow this link: http://www.apamo.org/education/group-programs/group-programs-list/

If you are outside the Saint Louis area, check with local adoption agencies or visit https://www.avma.org for more information on dog bite prevention.
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There is Help Dealing with the Loss of a Pet

236506 I can find little good to say about losing a pet. Our pets bestow unconditional love, companionship and purpose in our lives. Even our best friends and family sometimes fail to understand the emotional pain and void the loss of a pet can leave.

For me, poet Elizabeth Barrett Browning said it best, “His ears were often the first thing to catch my tears.”

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So what do you do when those ears and your beloved friend is gone? The Animal Protective Association of Missouri or APA is offering a pet loss support group to help. The new pet loss support initiative allows participants to share feelings in a compassionate environment.


“Understanding how we grieve and exploring ways to cope with loss can bring you closer to the day when memories of your pet prompt smiles instead of tears,” explains APA Humane Educator Jennifer Blome.

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Jennifer Blome has a Master’s Degree in Social Work from Washington University. She joins three volunteer facilitators trained in counseling and grief therapy in leading the sessions.

Each APA Pet Loss Support Group session will last 75 minutes and take place in a private meeting room at the adoption center. You can find more information on the free sessions and many other community programs at the APA: http://www.apamo.org.

Not in the Saint Louis area? Check local adoption facilities and mental health centers in your area for similar pet loss groups.

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Attend a Furry Friendly Event: Action-Packed Fun + Exercise with or without your Pup!

7th Annual Fast and Furriest 5K Run + 1-Mile Walk is Ahead for Your Best Friends

236504It’s said some of our most precious gifts we place in museums or vaults; others we take for walks. It is a very unique walk and run for dogs and people I want to share with you.

I think most dogs and pet people find ways to make friends. This observation is based on a recent dog park visit when I met a pet owner and her pooch visiting for the first time. Her dog, Hank, was met with wagging tails. Hank’s mom just moved from Atlanta. Other pet parents learned Hank came into her life in college and has been a constant companion through moves, break-ups, and celebrations including the recent job promotion to Saint Louis. Hank is helping her meet new people and learn about their new home.

Hank and his owner exercise together. I mean serious running. Hank is a Whippet, a superb athlete as well as a gentle companion. Several of us want to make sure Hank can stretch his legs in an upcoming event to help homeless pets.

The 7th Annual Fast and the Furriest 5K Run and 1-Mile Walk will be Sunday, April 26th at Tower Grove Park. The run is unique because it offers Hank and his owner the opportunity to take part in a professionally-timed race together. There are not many across the nation. Others will take part in the walk at a leisurely pace with our dogs. This is an event not only for athletes, but the entire family. Fast and Furriest also offers a children’s fun area, vendor booths and food trucks.

FF_Runner-Dog‘Pooch Poker’ is new to the annual fun-fest. Event organizer Robin Wood of the Animal Protective Association of Missouri (APA) says the game is open to anyone registered for the one mile walk: “Walkers will be dealt playing cards at stations along the 1-Mile Walk route. Players with a winning hand receive a prize at the end of the walk!” Hank and his mom are planning to run and walk with some members of the dog park community.

Animal lovers and APA supporters who can’t participate in the walk or race can still pitch in by fundraising with individual fundraising campaigns. Proceeds from this event will benefit the APA’ s mission of bringing people and pets together, advancing humane education, and creating programs beneficial to the human-animal bond.

You can learn more about this non-profit event and many other exciting community programs underway at the APA Adoption center at http://www.apamo.org/donate/fast-

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A Simple Secret 1 in 4 Americans Use to Feel Better and Improve their Lifestyle

Would you like to feel better and perhaps get a professional boost too? It is not a new juice cleanse or exercise regime I want to share; it can be as easy as walking a dog or reading to a toddler. It is an opportunity to grow personally and professionally as a volunteer. Health and lifestyle research finds there are many benefits for volunteers.11084281_825868887478501_532518496970130019_n

Here are just a few:

Volunteering connects you to others
Volunteering increases your social and relationship skills
Volunteering increases self-confidence
Volunteering combats depression
Volunteering with animals has been shown to improve mood and reduce stress
Volunteering can reduce anxiety
Volunteering can provide career experience or allow you to practice work skills

Many of your neighbors are enjoying these benefits. More than 62 million people give their time according to Bureau of Labor Statistics. It works out to one in four Americans volunteering their time.

Do you have a story about a volunteer experience to share? I would like to hear your tips and experiences as a volunteer. I volunteer in a couple of ways, but my favorite is the adoption center where I found my pets, the Animal Protective Association of Missouri (APAofMO).

Volunteers and educators from APA of MO Adoption Center work with children

Volunteers and educators from APA of MO Adoption Center work with children