Locally Owned and Locally Loved – My Small Business Fan Letter to a Store Making a Difference for People, Pets and a Top Zoo

Businesses spend a lot of money and effort on branding and marketing to capture the consumer’s attention. The best marketing campaigns are a reflection of what a business does for customers and how it helps them succeed. That is why I found a Good Neighbor Pharmacy network slogan “Locally Owned. Locally Loved” a perfect fit for Lindenwood Drugs.

It was a disastrous customer experience at another small business that first led me to the pharmacy on the corner of Lansdowne and Jamieson in the Saint Louis neighborhood of Lindenwood Park.

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My UPS package was shipped to a UPS store owned by a franchisee in Richmond Heights, Missouri for pick up. The UPS store staff received the insured package and then rejected it, sending it on a week-long odyssey where it was lost. I spent many hours on phone calls and sleuth work trying to find the package I needed desperately. Despite several visits to the UPS store on Clayton Road where the package was shipped for pick-up, the staff was rude and offered no help. The shipper was assured at another UPS store I could pick-it up at the Richmond Heights location to avoid porch thefts. Instead the staff at the UPS store accepted it initially only to propel it into the lost package abyss because I wasn’t a box holder. They didn’t seem interested in helping me get my package.

So what does a UPS package rejected by a UPS store have to do with a pharmacy in another neighborhood? Tom Hunt, owner of Lindenwood Drug offers a free service for people to have UPS packages delivered to his business for pick-up.

“It helps us create traffic plus it is a service to the community,” explains Hunt.

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His pharmacy serving as a UPS Access Point also helps fight crime allowing people a convenient way to avoid becoming victims of “porch pirates.” One in four Americans say they’ve experienced package theft according to a survey by Comcast.

After days of searching and tracking down an insured package UPS had classified as lost; I picked it up at Lindenwood Drug avoiding losing it again to porch theft.

While Hunt is keeping neighborhoods safer, his primary focus at Lindenwood Drug is keeping people healthy. The pharmacy is well known for personalized options including compounding service and delivery at competitive prices.

Lindenwood_pet_1452505_563791443702493_382433641_nLindenwood Drug’s healthy living services extend to animals as well. The Lindenwood Park business is one of a few pharmacies in St. Louis that will make human medications in dose strengths for animals. They make medications in flavors for dogs, cats, horses, birds, reptiles, and pocket pets where none is available in a veterinary form or human form that is palatable for pets. The pharmacy’s Facebook page is filled with gratitude from pet owners who found a specialized solution for their animals at Lindenwood Drug.

Hunt and the other pharmacists at Lindenwood Drug fill prescriptions for animals at the Saint Louis Zoo. During his decades of veterinary pharmacy experience, Hunt has learned a lot about animals like puffins are susceptible to lung infections and Asian elephants are prone to the herpes virus.

Whether person or pet, the staff at Lindenwood Drug offer personalized and professional service that extends well beyond the charming pharmacy’s walls. Tom Hunt and his staff seem to have your best interest in mind, like a good neighbor should. No wonder they are a part of the Good Neighbor Pharmacy Network and why many customers travel past other drug stores to shop at Lindenwood Drug.Lindenwood_1965648_682687301812906_5338784854066700399_o (1)

Pet Cancer Awareness

My sweet sixteen year old had slowed down, was a bit pickier about her food and didn’t like to get up early, but she never seemed in pain as far as I had noticed. I held my dog tighter and prayed our veterinarian was mistaken.

Our long time veterinarian wasn’t wrong on her diagnosis. My dog was suffering from lymphoma.

Navigating a cancer diagnosis can be a frightening time for a pet owner. It is important to have access to information if you should ever face the issue with your pet. That is why May is Pet Cancer Awareness Month.

Cancer is the leading cause of death in dogs over the age of ten years. Cancer in cats is less common than cancer in dogs but it tends to be a more aggressive form. If caught early, about half of all cancers are curable.

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Cancer in dogs is often treatable.

“Cancer in pets is painfully common, frequently treatable, and among the most manageable chronic diseases of old age” explains Jeffrey N. Bryan, DVM, MS, PhD, DACVIM. The Director of the Scott Endowed Program in Veterinary Oncology and Comparative Oncology and Epigenetics Laboratory at the University Of Missouri College Of Veterinary Medicine, Dr. Bryan has front line experience in amazing advances in pet cancer treatment.

Many cats and dogs diagnosed with cancer can be treated by their veterinarian. Some cancers can be removed surgically and the pet is cured. For others, there are many of the same options available to human cancer patients; radiation, chemotherapy and immunotherapy.

“Cancer treatment involves a lot of communication between what we refer to as the ‘triad of care’ – the pet parent, the primary care veterinarian, and the specialist,” says Gerald Post, DVM, MEM, DACVIM (Oncology), practice owner of The Veterinary Cancer Center located in Connecticut which is one of the organizations sponsoring Pet Cancer Awareness Month. “For example, the pet parent needs to be aware of any unusual lumps or bumps a pet may have, the primary care veterinarian will aspirate those bumps to find out if they are cancerous or benign, and the specialist will develop a tailored treatment plan for that individual pet patient.”

The warning signs of cancer in pets can be similar to those in people. If an animal is not feeling quite right, a swelling or lameness can be a sign to check with your veterinarian explains Dr. Bryan, “Clients should report new lumps or changes in health to their veterinarians immediately. The vets should investigate promptly.”

Unfortunately, sometimes there are few or no warning signs of cancer, at least early on. The point of Pet Cancer Awareness Month is to empower pet parents with knowledge, so that they realize that cancer is not automatically a death sentence for pets.

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Many cats and dogs diagnosed with cancer can be treated

Pet parents can find specialists across the country through location searches on the VetSpecialists.com directory. VetSpecialists.com was developed in 2015 as a partnership between the American College of Veterinary Internal Medicine and the American College of Veterinary Surgeons to provide education about diseases and conditions affecting animals and to increase awareness of veterinary specialty medicine.

If you are interested in learning more about pet cancer check out the University of Missouri’s Veterinary Oncology website. There are a number of resources on cancer and animals on their website.

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My Pet’s Cancer Diagnosis

541030_10200807370730847_356137719_nIt was frightening. I knew what the words meant, but couldn’t comprehend how they could possibly apply to us. I heard our veterinarian gently explain one of my beloved Maltese needed to see another veterinarian to explore our options. I was shocked. I forced myself to take a breath. My hands were shaking as a hundred questions raced through my mind. I was too afraid to ask some of those questions.

My sweet sixteen year old had slowed down, was a bit pickier about her food and didn’t like to get up before the sun, but she never seemed in pain as far as I had noticed. My best friend still had puppy moments; bark battles with the dog next door and always seemed to lead the way for her younger pack mate. I prayed our veterinarian was mistaken and there was another explanation.

Our long time veterinarian wasn’t wrong on her diagnosis. My dog was suffering from lymphoma.

Navigating a cancer diagnosis can be a frightening time for a pet owner. It is important to have access to information if you should ever face the issue with your pet. That is why May, 2016, is the seventh annual “Pet Cancer Awareness Month.”

Cancer is the leading cause of death in dogs over the age of 10. Cancer in cats is less common than cancer in dogs but it tends to be a more aggressive form. If caught early, about half of all cancers are curable.

“Cancer in pets is painfully common, frequently treatable, and among the most manageable chronic diseases of old age” explains Jeffrey N. Bryan, DVM, MS, PhD, DACVIM. The Director of the Scott Endowed Program in Veterinary Oncology and Comparative Oncology and Epigenetics Laboratory at the University Of Missouri College Of Veterinary Medicine, Dr. Bryan has front line experience in amazing advances in pet cancer treatment.

Many cats and dogs diagnosed with cancer can be treated by their veterinarian. Some cancers can be removed surgically and the pet is cured. For others, there are many of the same options available to human cancer patients; radiation, chemotherapy and immunotherapy.

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Cancer therapies in pets are very effective if the cancer is caught early enough.

“Cancer treatment involves a lot of communication between what we refer to as the ‘triad of care’ – the pet parent, the primary care veterinarian, and the specialist,” says Gerald Post, DVM, MEM, DACVIM (Oncology), practice owner of The Veterinary Cancer Center located in Connecticut which is one of the organizations that sponsors Pet Cancer Awareness Month. “For example, the pet parent needs to be aware of any unusual lumps or bumps a pet may have, the primary care veterinarian will aspirate those bumps to find out if they are cancerous or benign, and the specialist will develop a tailored treatment plan for that individual pet patient.”

The warning signs of cancer in pets can be similar to those in people. If an animal is not feeling quite right, a swelling or lameness can be a sign to check with your veterinarian explains Dr. Bryan, “Clients should report new lumps or changes in health to their veterinarians immediately. The vets should investigate promptly.”

Unfortunately, sometimes there are few or no warning signs of cancer, at least early on. The point of Pet Cancer Awareness Month is to empower pet parents with knowledge, so that they realize that cancer is not automatically a death sentence for pets.

Pet parents can find specialists across the country through location searches on the VetSpecialists.com directory. VetSpecialists.com was developed in 2015 as a partnership between the American College of Veterinary Internal Medicine and the American College of Veterinary Surgeons to provide education about diseases and conditions affecting animals and to increase awareness of veterinary specialty medicine.

If you are interested in learning more about pet cancer check out the University of Missouri’s Veterinary Oncology website. There are a number of resources on cancer and animals on their website.

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Cancer in dogs is often treatable.